Shipping policy
Processing Times
Orders are packed and shipped within 1–2 business days. Tracking is provided once your order ships.
New Zealand Shipping
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Standard: 2–5 business days
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Rural: +1–2 days
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Tracking included
Australia Shipping
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Standard: 5–12 business days
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Tracking included
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Customs/import fees may apply (customer responsibility)
International Shipping
We ship worldwide. Delivery times vary by country. Customs, duties, and taxes are the customer’s responsibility.
Lost or Delayed Packages
If your package is delayed or missing, email thelionbearpet@gmail.com and we’ll help track it down.
Returns
We do not accept returns for change of mind. Only damaged or faulty items are eligible for replacement.