Policies
🦁🐻THE LION & BEAR - STORE POLICIES
A clear, premium, customer‑friendly overview of how we operate.
🐾 Refund Policy
All Sales Are Final We do not accept returns or exchanges for change of mind. Your purchase supports a small New Zealand business, and we appreciate your understanding.
Damaged or Faulty Items If your item arrives damaged or faulty, email thelionbearpet@gmail.com within 7 days with your order number and a photo. We will replace the item at no cost to you.
Hygiene Notice For hygiene reasons, used grooming products cannot be returned.
Refund Timing Refunds for approved faulty items take 3–7 business days to appear.
🚚 Shipping Policy
Processing Time Orders ship within 1–2 business days.
Delivery Estimates • New Zealand: 2–5 business days (rural +1–2 days) • Australia: 5–12 business days • International: varies by country
Customs & Duties International customers are responsible for any import fees.
Lost or Delayed Parcels If your parcel is delayed or missing, contact us at thelionbearpet@gmail.com
Returns We do not accept returns for change of mind. Only damaged or faulty items are eligible for replacement.
🔒 Privacy Policy
We respect your privacy and protect your information.
What We Collect • Name • Email • Shipping address • Payment details (securely processed by Shopify)
How We Use It • To process your order • To communicate with you • To improve our store • To prevent fraud
Your Rights You may request access, correction, or deletion of your data anytime by emailing thelionbearpet@gmail.com
📘 Terms of Service
By using our website, you agree to the following terms.
Product Accuracy We aim to display our products accurately, though colours and sizes may vary slightly.
Pricing All prices are in NZD and may change at any time.
Order Rights We may cancel orders due to payment failure, suspected fraud, or stock issues.
Returns We do not accept returns or exchanges for change of mind. Only damaged or faulty items are eligible for replacement.
Liability We are not responsible for delays, misuse of products, or losses outside our control.
⚖️ Legal Notice
Business Information The Lion & Bear Pet Co is operated by a New Zealand–based small business. Contact: thelionbearpet@gmail.com
Intellectual Property All content on this website — including images, text, and product descriptions — is owned by The Lion & Bear Pet Co Snuggle Brush Reproduction without permission is prohibited.
Product Use Our grooming products are intended for household pets only. Use as directed.
Returns All sales are final unless the item arrives damaged or faulty.
Governing Law These policies are governed by New Zealand law.